Login First Time

If you have signed up to the service or an organisation using our platform has registered you. You should receive an email containing your username and temporary password. Your username must be a valid email address. You can login to the portal either through the main site, knowledge base, or directly. 

In the login page enter your username and password. When logging in for the first time you will be asked to change your password, accept the terms and conditions for the service (if you agree) and complete your secret questions. Secret questions are used in the event you need to reset your password.

Once successfully completing this section you will return to the main login screen. Enter your username and new password and press login. If your details are correct you will be directed to the home page.

 If you enter your password incorrectly an email notification will be received. If your email is entered incorrectly 5 times, your account will be locked out for a set period.